FAQs

Account 

Do I need to register before placing an order?

No, you do not have to. You can place the order directly on our website without register. However, if you change your device to browse our website, you may not see the previous order information. We do welcome you to create your personal account here to have a better shopping experience.

How do I register?

Click “Create Account” at the top right corner of our website. You can register with Facebook, Google, Amazon, Twitter, Linkedln or your email.

What if I forgot my login password?

Click the “Forgot your password?" at the Login page, fill in your registered email then we will send a new password to your registered email.

Ordering & Payment

Can I remove item from the shopping cart?

Yes. If the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can't delete any item from the order.

Can I modify or cancel my order?

If you did not pay for the order, then you can modify and reorder.

If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If it is over 24 hours and you wish to modify or cancel your order, please send a request to us via service@attapet.com for assistance.

Can you custom make the items?

Sorry that we don't provide custom-made service at the moment. The items are just same as our website displayed and same as the description on our website. However, your opinion is very important to us. Send us message on "Contact Us" page if you wish us to find/produce/design particular product for you.

If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?

We can only change those information for you if the order is not shipped out. Therefore, please be more careful to place the order. If there are changes you wish to make, contact us via service@attapet.com.

What kind of secure payment methods do you accept?

We use PayPal to facilitate our payment process. You can use Credit Cards, Debit Cards, PayPal Wallet, Bank Account, E Check, and any other payment methods that PayPal supports to complete your order on our website. And we also support Credit/Debit card of Visa Card, Master Card, JCB, Maestro.

How do you secure my payment information?

We do not process any of your payment information.

Why do I get less refund for the items sometimes?

Please be noted if there is a discount for your order, we will refund you the amount with the discount, that means we will refund what you actually pay for each item.

Size Chart

How can I choose the right size?

Please check Size Chart on the item's product page to see the measurements and instruction. Centimeters unites and inches unites are both provided.

What is free size?

That means there is only one size available for the item. Generally a Medium size fits the majority of customers. If you are still unsure, please check the product size chart to see the detail measurements.

Shipping & Handling

Where does my order ship from?

Our main fulfillment centers are located in Australia and China. All our product are shipped from our fulfillment center.

What delivery companies do you use?

We only use safe and reputable delivery companies like Epacket, USPS, Australia Post etc.

How much is the shipping fees?

It depends on weight and distance. And you can see the exact fees when choosing the shipping method. Any order over $59 can enjoy free standard shipping in our website now!

 

How do I track my order status?

Once the order is placed, you will receive an email about the order information. You can also log in to our website and track your order under 'My Account> Order history" on the top right side of our website. Once the order is shipped, you will receive a shipping email with the tracking number for your package. All orders are trackable on the third-party package tracking website 17TRACK.

Customer Support

What if I encounter other problems on Attapet.com?

Please take a picture/screenshot of the problem you meet and send it to service@attapet.com so that we can handle the issue ASAP.